Legal Center

(Last Updated: May 22, 2024)

These Terms of Service (these “TOS” or “Terms of Service”) are entered into by and between Cortex Building Intelligence, Inc. (“Cortex”), and the entity identified as the Customer (“Customer”) on the Order Form entered into by the parties. These Terms of Service are effective as of the Effective Date of the Order Form. Any capitalized term herein that is not defined herein shall have the meaning set forth in the Order Form.

1. Definitions. Certain capitalized terms not otherwise defined elsewhere in these Terms of Service or the Order Form shall have the meanings set forth below.

1.1 “Affiliate Facility” means other facilities under Customer’s operation, control or management.

1.2 “App Store” means an application store operated by third-party platform operators (e.g., the Apple App Store or Google Play).

1.3 “Brand Attributes” means the distinctive qualities, elements, or traits associated with a particular brand, such as its logo, color scheme, messaging tone, and overall brand identity.

1.4 “Data Integration” means the completion of Services to establish ongoing data feeds from Facility that are used in the Platform (including data feeds from the Facility’s building management system and energy meters).

1.5 “Equipment” means any equipment provided by Cortex and installed at the Facility that is required to transmit or enable the transmission of Facility Data to the Platform. 

1.6 “Facility” means the building where the software will be integrated into existing building infrastructure.

1.7 “Facility Data” means the data, information, and content related to the Facility: (i) provided by Customer and/or Users through the Platform; or (ii) collected by Cortex from the Equipment.

1.8 “Mobile App” means Cortex’s proprietary mobile application made generally available in App Stores.

1.9 “User” means any Customer employee, contractor, or other individual who is appropriately authorized by Customer to access the Platform on behalf of Customer pursuant to Customer’s rights under this Agreement. 

1.10  “Services” means the professional and other services to be provided by Cortex under the Agreement, including the Platform together with any other services to be provided pursuant to the Order Form.

2. Orders; Access and Use

2.1 Access.  Cortex hereby grants to Customer a non-exclusive, non-transferable right to access the features and functions of the Platform. Cortex shall provide to Customer the necessary training, passwords, protocols and policies and network links to allow Users to access the Platform. Customer will only allow Users to access the Platform.

2.2 Usage Restrictions. Customer will not, and will not permit any User to: (a) decompile, disassemble, reverse engineer or otherwise attempt to obtain or perceive the source code from which any software component of the Platform is compiled or interpreted; (b) copy or modify the Platform or any related documentation, or create any derivative work from any of the foregoing; (c) assign, sublicense, sell, resell, lease, rent or otherwise transfer or convey, or pledge as security or otherwise encumber, Customer’s rights under this Agreement; (d) build a similar or competitive product or service to the Platform; or (e) damage, interfere with or disrupt the integrity, performance or use of the Platform. Customer will promptly notify Cortex of any lost password or other suspected breach of security. Customer will not conceal, remove, or alter any proprietary notice or legend regarding Cortex’s proprietary rights in the Platform. Customer will ensure that its use of the Platform complies with all applicable laws, statutes, regulations, or rules.

2.3 Mobile App. The features and functions of the Platform may also be made available via the Mobile App. Use of the Mobile App will require a User to download and operate the Mobile App on a mobile phone, personal digital assistant or other wireless device running iOS or Android operating system. The Mobile App is available for download in App Stores. Additional terms and conditions (including those in the Cortex’s standard end user license agreement for the Mobile App) may govern Users’ use of the Mobile App. In no event does Cortex guarantee or warrant that the Mobile App will be made available in an App Store for distribution at all times.

2.4 Suspension. If Customer fails to pay undisputed amounts in accordance with this Agreement or, if Cortex determines, within its sole discretion, it to be reasonably necessary to protect the security of the Platform, Cortex will have the right, in addition to any of its other rights or remedies, to immediately suspend the Platform to Customer, without liability to Customer until such amounts are paid in full or such threat dissolves.

3. Rights and Obligations

3.1 Services. During each Term, Cortex shall provide the Services in accordance with this Agreement. Additional Order Forms shall be deemed accepted and incorporated into the Agreement only if signed by the Customer and Cortex. Cortex will perform the Services in a professional manner. Cortex will comply with Customer’s reasonable, as determined within Cortex’s sole discretion, access policies that are communicated to Cortex in writing. Cortex will use commercially reasonable efforts to furnish the collected portion of the Facility Data as accurately as reasonably practicable, but such information is neither all-inclusive nor guaranteed by Cortex.

3.2 Assistance to Cortex. Customer will at its own expense, provide cooperation and assistance to Cortex and provide means of access to, and use of, Customer’s facilities, equipment, and information as requested by Cortex to perform its obligations under this Agreement.

3.3 Representations and Warranties. Customer represents and warrants to Cortex that it has the full right, power, and authority to enter into this Agreement and to perform its obligations hereunder; and the execution of this Agreement by its representative whose signature is set forth at the end hereof has been duly authorized by all necessary corporate action.

3.4 Equipment Changes. Customer will notify Cortex of any alterations, relocations, or attachments to the Equipment. In the event of any damage or loss to any Equipment, the Platform may no longer function properly. Customer will maintain, and pay all charges for, electricity, light, power, telephone, Internet connection, or other utility service, if any, used in connection with the Equipment. There will be no abatement of payments on account of interruption of any such Services or any damage to any Equipment except to the extent caused by Cortex’s negligence.

3.5 Equipment Orders. Customer may desire to order Equipment from Cortex from time to time, in which event the parties may mutually execute an order form for such Equipment. Cortex’s failure to object to provisions in any communication from Customer relating to such Equipment, including any purchase order, will not be deemed a waiver of any provision herein. Any additional or different terms proposed by Customer are deemed material, are objected to, and are rejected. Customer acknowledges and agrees that Cortex is not the manufacturer of the Equipment. Customer shall not, and shall not permit any third party to, modify or make adjustments to the Equipment, or use the Equipment with sensors or other devices not provided by Cortex, without Cortex’s prior written approval.

3.6 Affiliate Facilities. The parties to this Agreement may, but in no event are required or obligated to, enter into a separate order form relating to any Affiliate Facility. Any such order form shall be subject to these same Terms of Service.

3.7 Feedback. Customer may voluntarily provide Cortex with feedback in connection with their use of the Platform or Services but has no obligation to do so. Cortex may use feedback for any purpose including incorporating the feedback into or using the feedback to develop and improve Platform or Services without attribution or compensation.

4. Proprietary Rights

4.1 Facility Data. Facility Data is owned by the Customer. Customer grants to Cortex a non-exclusive right and license: (a) to use the Facility Data during each Term to perform Cortex’s obligations; and (b) on a perpetual basis, to use, copy, display, disclose, modify and distribute the Facility Data to create and compile aggregated data and/or statistics that Cortex may use for its business purposes; provided, however, in any such aggregated data or statistics, Cortex will ensure that the Facility Owner and Facility cannot be identified. Customer represents and warrants that it has all necessary rights to provide the Facility Data and to permit Cortex to collect and use the Facility Data in accordance with this Agreement.

4.2 Platform. Cortex and its licensors own all intellectual property rights in and to the Platform (including all components thereof) and any Services, other than any Facility Data contained therein.

5. Confidentiality

5.1 Obligations. “Confidential Information” means any information relating to or disclosed in the course of the Agreement, which is or should be reasonably understood to be confidential or proprietary to the disclosing party or a third party, including the terms of this Agreement. Each party agrees: (a) that all items of Confidential Information are proprietary to the disclosing party or such third party, as applicable, and will remain the sole property of the disclosing party or such third party; (b) to retain in confidence, not to disclose to third parties, and not to use except as necessary in connection with performance hereunder all Confidential Information of the other party; (c) to restrict access to the Confidential Information to such of its personnel, agents, and consultants, if any, who have a need to have access and who have been advised of and have agreed in writing or are otherwise bound to treat such information in accordance with the terms of this Agreement; and (d) to return or destroy all Confidential Information of the other party in its possession upon written request or termination or expiration of this Agreement.

5.2 Exceptions. Confidential Information will not include information that (a) is publicly available or in the public domain at the time disclosed; (b) is or becomes publicly available or enters the public domain through no fault of the recipient; (c) is rightfully communicated to the recipient by persons not bound by confidentiality obligations with respect thereto; (d) is already in the recipient’s possession free of any confidentiality obligations with respect thereto at the time of disclosure; (e) is independently developed by the recipient; or (f) is approved for release or disclosure by the disclosing party without restriction. Notwithstanding the foregoing, each party may disclose Confidential Information to the limited extent required (1) in order to comply with the order of a court or other governmental body, or as otherwise necessary to comply with applicable law, provided that the party making the disclosure pursuant to the order will first have given written notice to the other party and made a reasonable effort to obtain a protective order; or (2) to establish a party’s rights under this Agreement, including to make required court filings.

6. Disclaimers, Indemnification, and Limitation of Liability

6.1 No Other Warranties. EXCEPT AS EXPRESSLY WARRANTED IN THIS AGREEMENT, THE PLATFORM, THE EQUIPMENT, THE SERVICES AND ANY OTHER MATERIALS OR SERVICES PROVIDED BY CORTEX ARE PROVIDED “AS IS”. CORTEX EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND OR NATURE, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SYSTEM INTEGRATION, OR FITNESS FOR A PARTICULAR PURPOSE CORTEX DOES NOT WARRANT THAT THIS AGREEMENT WILL MEET CUSTOMER’S REQUIREMENTS OR PROVIDE CUSTOMER WITH ANY FINANCIAL SAVINGS OR BENEFIT.

6.2 Indemnification. Each party shall indemnify, defend and hold the other party harmless from all losses, liabilities, costs (including reasonable attorneys’ fees) or damages awarded to a third party resulting from any claims against a party (“Indemnified Party”) that the other party (“Indemnifying Party”) has infringed (or is infringing) such third party’s patents or has infringed or misappropriated (or is infringing or misappropriating) such third party’s copyrights or trade secret rights, provided that the Indemnified Party promptly notifies the Indemnifying Party in writing of the claim and uses commercially reasonable efforts to cooperate with the Indemnifying Party.

6.3 Limitation. EXCEPT AS SET FORTH IN SECTION 6.2 WITH RESPECT TO THE PARTIES’ INDEMNIFICATION OBLIGATIONS, IN NO EVENT SHALL EITHER PARTY TO BE LIABLE TO THE OTHER PARTY FOR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, REGARDLESS OF THE NATURE OF THE CLAIM, INCLUDING LOST PROFITS, COSTS OF DELAY, ANY FAILURE OF DELIVERY, BUSINESS INTERRUPTION, COSTS OF LOST OR DAMAGED DATA, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE CUMULATIVE LIABILITY OF CORTEX TO CUSTOMER FOR ALL CLAIMS ARISING FROM OR RELATING TO THIS AGREEMENT, INCLUDING ANY CAUSE OF ACTION SOUNDING IN CONTRACT, TORT, OR STRICT LIABILITY, SHALL NOT EXCEED THE FEES PAID TO CORTEX BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE DATE ON WHICH THE APPLICABLE CLAIM AROSE.

6.4 Essential Basis.The disclaimers, exclusions and limitations of liability set forth in this Agreement form an essential basis of the bargain between the parties. Absent any such disclaimers, exclusions or limitations of liability, the terms of this Agreement, including the economic terms, would be substantially different.

7. Dispute Resolution

7.1 Binding Arbitration. Any controversy or claim arising out of or relating to this Agreement, or the breach thereof, including any question regarding its existence, validity, or termination, shall be settled exclusively by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Any arbitration hearings or proceedings shall be held in New York, New York, or as otherwise mutually agreed in writing by the parties. Each party to the arbitration will pay its own fees and expenses, including attorneys’ fees and filing fees, and the parties will share equally the fees and expenses of the arbitrator(s) and other fees and costs of arbitration.

7.2 Governing Law. This Agreement will be governed by the laws of the State of New York, without regard to its conflict of laws provisions.

8.0 General

8.1 Agreement. This Agreement is the entire agreement between the parties on the subject matter hereof, and it supersedes all prior agreements, understandings and discussions on this subject matter. The Agreement cannot be amended except by a writing signed by both parties. If a court of competent jurisdiction finds any provision of this Agreement to be unenforceable, that provision of the Agreement will be enforced to the maximum extent permissible so as to affect the intent of the parties, and the remainder of this Agreement will continue in full force. Unless otherwise specified herein: (a) the word “including” means “including but not limited to”; and (b) any reference to days will mean calendar days. All headings are for convenience only. No waiver hereunder will be valid or binding unless set forth in writing and duly executed by the party against whom enforcement of such waiver is sought.

8.2 Notices. All notices, requests, or demands regarding any claims or disputes arising out of the subject matter of this Agreement shall be in writing and sent via first-class mail and email to the addresses of the other party as noted herein or to any other address that the such parties may specify.

8.3 Relationship. The parties acknowledge and agree that the relationship arising from this Agreement does not constitute or create any joint venture, partnership, employment relationship or franchise between them, and the parties are acting as independent contractors in making and performing this Agreement.

8.4 Brand Licenses and Publicity. Subject to the terms and conditions of this Agreement, Customer grants to Cortex a non-exclusive, non-sublicensable, non-transferable right and license to use the Customer’s Brand Attributes during each Term in accordance with such reasonable branding guidelines as Customer may specify for the limited purposes of performing Cortex’s obligations under this Agreement. Each party may refer to the other party’s Brand Attributes in press releases, websites, or other promotional materials, however, that such press releases or other promotional materials must be approved in advance by the other party, approval not to be unreasonably withheld. Any use of a party’s Brand Attributes will inure to the benefit of the party holding intellectual property rights to those features.

8.5 Force Majeure. Cortex will be excused from performance of its obligations under this Agreement if such a failure to perform results from compliance with any requirement of applicable law, acts of God, fire, strike, embargo, terrorist attack, war, insurrection or riot, governmental actions and requirements, or acts and omissions of data suppliers, such failure or delay will not be deemed to constitute a material breach of this Agreement, but such obligation will remain in full force and effect, and will be performed or satisfied as soon as reasonably practicable after the termination of the relevant circumstances causing such failure or delay, provided that if such party is prevented or delayed from performing for more than ninety (9)) days, the other party may terminate this Agreement upon thirty (30) days’ written notice.

8.6 Assignment. Customer will not assign its rights or delegate its obligations hereunder Cortex’s prior written consent, except that no consent is required for an assignment to an entity which purchases or assumes management of the Facility, provided Customer provides advance written notice of such assignment to Cortex at least thirty (30) days prior to the proposed assignment. Any assignment in violation of the foregoing is null and void. Each of the components that constitute the Platform is a “commercial product” as that term is defined at 48 C.F.R. 2.101, consisting of “commercial computer software” as such term is used in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users acquire the Platform with only those rights set forth herein. Nothing herein, whether express or implied, will confer upon any person or entity, other than the parties, their successors, and permitted assigns, any legal or equitable right whatsoever to enforce any provision of this Agreement. 

8.7 Effect of Termination. Upon any termination of this Agreement, Customer will immediately discontinue all use of the Platform, Cortex will disconnect from the Facility’s building management system and utility meters and provide all Facility Data to Customer within a commercially reasonable time, and each party will immediately discontinue all use of the other party’s Confidential Information. Customer will promptly pay all amounts due and remaining payable hereunder. The representations and obligations set forth in this Agreement shall survive the termination or expiration of this Agreement, unless otherwise expressly limited herein.

8.8 Insurance. Cortex shall maintain the following insurance: (i) Commercial General Liability Insurance with limits of $1,000,000 per occurrence and $2,000,000 aggregate; (ii) Automobile Liability Insurance  with  limits  of  $1,000,000  per  occurrence  combined  single  limit;  and  (iii)  Workers’  Compensation  and  Employers’  Liability  Insurance  with  limits  of  not  less  than  $500,000. All  insurance carriers must have an AM Best rating of A-VIII or better.  Customer shall be notified in writing at least thirty (30) days prior to cancellation of any insurance policy described herein.

8.9 Taxes. In addition to fees due under this Agreement, Customer will be responsible for all applicable export, import, sales, use, and other taxes, customs duties, and similar charges arising from the payment of any fees hereunder, the grant of license rights hereunder, or the performance of the Services.

The following terms and conditions govern all use of the Cortex website and all content, services and products available at or through the website, including, but not limited to, the Cortex public website, the Cortex web-based analytics, and the Cortex mobile applications, (taken together, the Website). The Website is owned and operated by Cortex Sustainability Intelligence, Inc. (“Cortex”). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Cortex’s Privacy Policy) and procedures that may be published from time to time on this Site by Cortex (collectively, the “Agreement”).

Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by Cortex, acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 13 years old.

1. Your Cortex Account and Site. If you are a customer of Cortex, you are responsible for maintaining the security of your account and user credentials, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with that account. You must immediately notify Cortex of any unauthorized uses of your account or any other breaches of security. Cortex will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.
2. Responsibility of Website Visitors. Cortex has not reviewed, and cannot review, all of the material, including computer software, posted to the Website, and cannot therefore be responsible for that material’s content, use or effects. By operating the Website, Cortex does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Website may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Website may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. Cortex disclaims any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content there posted.
3. Copyright Infringement and DMCA Policy. As Cortex asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by WordPress.com violates your copyright, you are encouraged to notify Cortex at the email address info at cortexintel dot com. Cortex will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material.
4. Intellectual Property. This Agreement does not transfer from Cortex to you any Cortex or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Cortex. Cortex, cortexintel.com, the Cortex logo, and all other trademarks, service marks, graphics and logos used in connection with cortexintel.com, or the Website are trademarks or registered trademarks of Cortex or Cortex’s licensors. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any Cortex or third-party trademarks.
5. Changes.Cortex reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. Cortex may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement. 
6. Termination.Cortex may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your WordPress.com account (if you have one), you may simply discontinue using the Website. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. 
7. Disclaimer of Warranties. The Website is provided “as is”. Cortex and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Cortex nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.
8. Limitation of Liability. In no event will Cortex, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Cortex under this agreement during the twelve (12) month period prior to the cause of action. Cortex shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
9. General Representation and Warranty. You represent and warrant that (i) your use of the Website will be in strict accordance with the Cortex Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of the Website will not infringe or misappropriate the intellectual property rights of any third party.
10. Indemnification. You agree to indemnify and hold harmless Cortex, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.
11. Miscellaneous. This Agreement constitutes the entire agreement between Cortex and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Cortex, or by the posting by Cortex of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of the state of the District of Columbia, U.S.A., excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in the District Of Columbia. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. (“JAMS”) by three arbitrators appointed in accordance with such Rules. The arbitration shall take place in the District of Columbia, in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys’ fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Cortex may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.

Cortex Sustainability Intelligence Inc. (“Cortex”) operates websites including cortexintel.com. It is Cortex’s policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, Cortex collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Cortex’s purpose in collecting non-personally identifying information is to better understand how Cortex’s visitors use its website. From time to time, Cortex may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Cortex also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on WordPress.com blogs. Cortex only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to Cortex’s websites choose to interact with Cortex in ways that require Cortex to gather personally-identifying information. The amount and type of information that Cortex gathers depends on the nature of the interaction. Those who engage in transactions with Cortex – by purchasing access to our analytical application, for example – are asked to provide additional information, including as necessary the personal and/or corporate information required to process those transactions. In each case, Cortex collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Cortex. Cortex does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Cortex may collect statistics about the behavior of visitors to its websites. For instance, Cortex may monitor the times of day that users visit our analytics to see what insights are most important to users. Cortex may display this information publicly or provide it to others. However, Cortex does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Cortex discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Cortex’s behalf or to provide services available at Cortex’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Cortex’s websites, you consent to the transfer of such information to them. Cortex will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Cortex discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Cortex believes in good faith that disclosure is reasonably necessary to protect the property or rights of Cortex, third parties or the public at large. If you are a registered user of an Cortex website and have supplied your email address, Cortex may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Cortex and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Cortex takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Cortex uses cookies to help Cortex identify and track visitors, their usage of Cortex website, and their website access preferences. Cortex visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Cortex’s websites, with the drawback that certain features of Cortex’s websites may not function properly without the aid of cookies.

Account deletion within the Cortex application

Cortex Sustainability Intelligence generally stores your personal information (email address, first and last name, and optionally mobile number) to provide you with Cortex services. You can ask that your personal information be deleted by contacting us at privacy@cortexintel.com. Note that we may ask you for proof of account ownership and/or identity before fulfilling your request.

Privacy Policy Changes

Although most changes are likely to be minor, Cortex may change its Privacy Policy from time to time, and in Cortex’s sole discretion. Cortex encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a WordPress.com account, you should also check your blog’s dashboard for alerts to these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

This is an accessibility statement from Cortex.

Measures to support accessibility

Cortex takes the following measures to ensure accessibility of our website

• Include accessibility throughout our internal policies.
• Assign clear accessibility goals and responsibilities.
• Employ formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Cortex is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of Cortex. Please let us know if you encounter accessibility barriers on Cortex:

Address: 4840 Centennial Blvd, STE 203, Nashville, TN, 37209

We try to respond to feedback within 7 days.

Technical specifications

Accessibility of Cortex relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Cortex, there may be limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Cortex:

Third Party Integrations: Third party tools and integrations may not fully adhere to accessibility standards. We monitor user comments regarding accessibility issues with third party vendors and work to provide additional assistance to those who need it. Please contact us if you are encountering an accessibility issue of any sort on our website.

Assessment approach

Cortex has assessed the accessibility of the Cortex website by the following approaches:

• Self-evaluation
• External evaluation

This statement was created on January 5, 2021